Norma Iso 10013 Version 2002 Pdf File
Sep 15, 2005. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. This third edition cancels and replaces the second edition (ISO 9000:2000). 6.1 General concepts. 6.2 Problems faced by SMEs for certification. 7.0 FREQUENT QUESTIONS ABOUT ISO pg. Origin of ISO. The craft and small enterprises, with their national or sectoral organisations and NORMAPME (the. Of ISO 9000 systems in the legislative documents.
Quickbooks Pro 2008 Isosorbide. 1 AS/NZS ISO 9001:2016 (ISO 9001:2015, IDT) Australian/New Zealand Standard Quality management systems Requirements Superseding AS/NZS ISO 9001:2008 AS/NZS ISO 9001:2016 2 AS/NZS ISO 9001:2016 This joint Australian/New Zealand standard was prepared by joint Technical Committee QR-008, Quality Systems.
PEER-REVIEWED PAPER ISO 9000 QUALITY STANDARDS IN CONSTRUCTION By Abdulaziz A. Bubshait,1 Member, ASCE, and Tawfiq H. Al-Atiq2 ABSTRACT: There is risk involved in any construction project. A contractor’s quality assurance system is essential in preventing problems and the reoccurrence of problems.
This system ensures consistent quality for the contractor’s clients. An evaluation of the quality systems of 15 construction contractors in Saudi Arabia is discussed here. The evaluation was performed against the ISO 9000 standard. The contractors’ quality systems vary in complexity, ranging from an informal inspection and test system to a comprehensive system. The ISO 9000 clauses most often complied with are those dealing with (1) inspection and test status; (2) inspection and testing; (3) control of nonconformance product; and (4) handling, storage, and preservation. The clauses least complied with concern (1) design control; (2) internal auditing; (3) training; and (4) statistical techniques.
Documentation of a quality system is scarce for the majority of the contractors. INTRODUCTION Quality assurance is important in the engineering and construction industry because of the risk involved in any project. The risk involved in not completing the project on time is high, because many external factors will affect the performance of the project.
It is vital that a built-in quality assurance system is developed to avoid any inefficiency that could result in poor quality of products and service being delivered to the customer. Everyone involved in the engineering and construction business has, in different ways, benefited from a common approach to quality work. Systematic quality work reduces the costs of failure in one’s own work and in the final product. The standards can make quality work more efficient by creating uniformity. A contractor’s in-house quality assurance system is of utmost importance; it prevents problems and their reoccurrence and allows his or her clients to relax. One of these quality system standards is the ISO 9000 standard, which has been adopted by a large number of countries around the world and is applied in various industries including engineering and construction. Quality systems involve internal and external aspects.
And Mgmt., King Fahd Univ. And Minerals, Dhahran 31261, Saudi Arabia. E-mail: kfupm.edu.sa 2 Mech.
And Quality Lead Assessor, Inspection Dept., Saudi Aramco, Dhahran 31311, Saudi Arabia. Discussion open until May 1, 2000. To extend the closing date one month, a written request must be filed with the ASCE Manager of Journals.
The manuscript for this paper was submitted for review and possible publication on September 23, 1997. This paper is part of the Journal of Management in Engineering, Vol. 6, November/December, 1999. 䉷ASCE, ISSN 0742-597X/1–0046/$8.00 ⫹ $.50 per page. An internal quality system covers activities aimed at providing confidence to the management of an organization that the intended quality is being achieved.
This is called a ‘‘quality management system.’’ Successful implementation of quality management systems can contribute to an increase in product quality, improvements in workmanship and efficiency, a decrease in wastage, and increased profit. An external quality system covers activities aimed at inspiring confidence in the client that the supplier’s quality system will provide a product or service that will satisfy the client’s quality requirements. This is called a ‘‘quality assurance system.’’ The quality system can work effectively only when the top executive responsible for engineering or production takes full responsibility for interpretation and implementation of the quality assurance program. A contractor’s quality assurance system is very important to her/his clients, who will gain confidence that ‘‘getting it right the first time’’ will be the contractor’s norm. In Saudi Arabia, the large volume of construction projects, in term of numbers and size, has led giant, multinational construction contractors to the local market and created intensive competition. Aldo Grasso Storia Della Televisione Italiana Pdf File more.
Although quality systems are relatively new in Saudi Arabia, especially in the construction industry, the concept is receiving the utmost attention from large construction companies who seek a competitive edge. The quality systems of 15 major construction contractors in Saudi Arabia were assessed using the ISO 9001 standard requirements. This paper reports the findings of the assessment.
The level of implementation and contractors’ perceptions are also discussed. BACKGROUND ISO 9000 is an international standard intended to provide the generic core of a quality system standard ap- JOURNAL OF MANAGEMENT IN ENGINEERING / NOVEMBER/DECEMBER 1999 / 41 plicable to a broad range of industries and economic sectors. It outlines how a supplier can establish an effective quality system that will demonstrate commitment to quality and ability to meet customer requirements. ISO 9000 is based on, and is almost identical to, the American National Standards Institute/American Society of Mechanical Engineers (ANSI/ASME) NQA-1, Quality Assurance Program Requirements for Nuclear Facilities, 1989 (Reedy 1994). The acceptance of ISO 9000 standards in the construction industries is not as wide as in other industries, such as manufacturing.
There are special features in the construction industry that limit the implementation of the ISO 9000 standard. The following are some of these features (Phenol 1994; ‘‘Quality’’ 1992): • • • • • • • A construction project is usually a unique collection of people, equipment, and materials brought together at a unique location under unique weather conditions, while most manufacturing is a system of mass production wherein all of these factors are consistent with producing typical products over and over again. Performance testing in construction is generally not feasible as a basis for acceptance. It is common to have separate contracts for design and construction. It is not feasible to reject the whole constructed project after completion while attached to the purchaser’s land. Decisions to reject a defective part of a constructed project need to be taken promptly before succeeding parts are constructed or installed.
The number of parties involved in the constructed project’s procurement are more than those involved in manufacturing procurement. Achieving quality construction requires effort from all parties. This makes the interface and responsibilities of the various individuals and organizations more complicated than in manufacturing. The organizational structure of a construction company varies depending on the nature of the project, TABLE 1.
Contractor number (1) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Years in business (2) 4 35 34 23 40 49 16 25 5 35 17 20 8 40⫹ 29 while the same structure in a manufacturing company is almost unchanging. This affects the smoothness of communication and interface between the responsible individuals. • Turnover of manpower in construction is higher than in manufacturing, which affecting the precision of long-term plans. • Construction projects are very complicated and their execution may take years. The generic nature of the standards often leads to differences in interpretations. In turn the implementation, use, and impact of ISO 9000 standards can vary from company to company and from country to country. The concept of ISO 9000 has been viewed in various ways; as a means of improving the overall quality of operations; as the requirements of customers to be complied with; as a necessary response to competition; as a way to reduce cost; as a means to improve the flow of activities and coordination in the organization; as a strategy to have better sales through an improved quality image; as a way to maintain competitive edge in the industry, etc.
(Bhuian and Al-Zamil 1996; Lamprecht 1992). Thus, the impact of ISO 9000 standards may vary depending on how it is perceived by companies. Case Study With the help of the Chamber of Commerce, 34 major construction contractors—located in the Eastern Province of Saudi Arabia—were identified for the study.
The selected contractors were contacted and introduced to the scope of the study. Only 15 contractors agreed to participate in the study, since each has some form of a quality system. The acute sampling problems in Saudi Arabia compel researchers to adopt nonprobabilistic sampling methods in most of the surveys (Al-Meer 1989). Because this study is adopting a nonprobabilistic sample, the sampling of 15 contractors was judged sufficient for an exploratory study. Table 1 lists the contractor numbers, years of experience, number of employees, specialty, and position of the contacted person.