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Been investigating this problem for a few days now. When touching the jog wheel on the SZ with a finger tip or lightly with 3 or 4 fingers it does not respond. It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on. I used to have a SX which had sensitivity controls but I am confused as to why Pioneer have decided that this 'PREMIUM' controller doesn't need them? I understand that the jog wheels need to be protected against accidental touches which could be a disaster when playing live, but there is a very fine line between safety and performance. I have contacted Pioneer DJ in both USA and UK and have told them the problems.

There is a new firmware update out for the controller but no fixes included for this. What I would like to know is: 1. Can this be fixed in a firmware update so that the user can change the sensitivity parameter, this would probably have to be done in an advanced menu.

If this is not possible then it needs to be made more responsive in the firmware. Why did Pioneer decide that the SZ didn't need sensitivity adjustment like the SX? Here are a couple of videos I have made to show the problem. Quote: I'm sure that the SZ does use smart sync, I have smart sync selected in the Serato options and have never noticed any problems. There may be just no smart sync when using DVS? But I only use the 4 Decks in serato with the controller itself.

There is defintitely no smart sync with DVS at this point Are you 100% sure that you cannot use smart sync when using the SZ controller alone? The manual and all relating advertisements for the SZ say 'smart sync' & 'simple sync'. I understating it not working when using DVS (external CDJ's & Vinyl) and using these devices to control serato!! But the SZ is not using DVS when using the SZ alone. Or am I missing something?

Why would pioneer advertise it as smart & simple sync? And also, if I was unable to use smart sync with the SZ then the option in the serato DJ menu would be grayed out and I would not be able to select the 'smart sync' option like external CDJ's do not allow.

Quote: I can see how they may be slightly associated actually. The tighter the wheels, the more pressure you have to put on them.

The more pressure you have to apply, the more surface area of your skin gets exposed to the platters surface. The more surface area gets exposed, the more conductivity you have which may accomplish the same thing just one is physical the other is software based. But you can have the platter as tight as it could be and NOT want to backspin. You just want to stop the platter to cue or something. Tension would have no bearing on that. Quote: I can see how they may be slightly associated actually.

The tighter the wheels, the more pressure you have to put on them. The more pressure you have to apply, the more surface area of your skin gets exposed to the platters surface. The more surface area gets exposed, the more conductivity you have which may accomplish the same thing just one is physical the other is software based. I can confirm that the jog feeling adjust makes no difference to the capacitive sensitivity. I can replicate these issues wherever the jog feeling adjust knob is positioned.

I can confirm everything that Kross-ddj says about the ddj sz. I was the first in Denmark having it. And too all you that dont have it, stop imagine what it does and does not do, and listen to those who have it and have tried it many times. It runs perfect with smart sync using the controller normal, with ddj sz jog wheels. With timecode dvs, i havent testet it yet with sync. If not you just need to use your DJ skills.

About the jog wheel sensivity i hope that they will find a solution fast. I hope that it is a software problem, and not a hardware problem?? Quote: According to another thread, the SZ manual is incorrect - the SZ does not have Smart Sync capability period because it is a DVS device: 'I'm afraid the manual is not correct then. There is no smart sync with DVS devices yet.

It's something we want to add in the future though. Thanks for letting us know about the wrong manual. Cheers Karl Quote Report Permalink' I was wrong with this.

The DDJ SZ does have smart sync if you disable DVS control by going to setup ->expansion packs ->CDJ / Vinyl Control ->disable Cheers Karl. Quote: check page 25 try to adjust and see if it helps with touch sensitivity This is something that also caught my eye when looking through the manual, unfortunately I have just changes the setting from 4ms down to 3ms and all the way up to 13ms and this does not change the problem. This setting is for the midi timing between the jog wheel and computer. There is also a white ring in the centre of the jog wheels that lights when a touch is detected, so it's definitely something inside the hardware rather than any kind of communication between computer and controller.

A sensitivity adjustment parameter needs adding to this advanced menu by Pioneer or they ain't gonna sell many of these SZ's Hopefully they are working on it as we type;). Latency is purely for audio quality vs performance. Like I say, Serato doesn't even need to be running to produce this problem. I will wait for a response from Pioneer unless I see a video of a DDJ-SZ with a finger tip (like mine) responding, then I will return my DDJ-SZ.

I don't see how any hardware defect can alter sensitivity on different units?? I have also tried my unit in a different plug (another room) to eliminate this. I now find that im spending far too much time de-bugging something I have paid a lot of money for, maybe Pioneer should be sending me a free RMX500, although I forgot, there's no effects send/return:(. OMG, I have just tried something which is weird. I licked my finger tip and the jog wheel detects it. I read something about capacitive touch technology and moisture.

I live in a house with only 1 floor and both bedrooms have 2 walls that face outside and we have a problem with condensation so I have 2 de-humidifiers running all day to take the condensation out of the air. If the room that I have my SZ in has no moisture at all in the air, then maybe this is effecting the sensitivity in the jog wheel. This is why a sensitivity adjustment is absolutely essential due to different climates. If the 'test' SZ was tested in a room that had moisture in the air then the sensitivity level will have been set lower than what is needed in a room that has less moisture in the air. Firmware is set with that sensitivity level.and now we have these problems. Who decided that the SZ didn't need sensitivity control knobs?????????????????????

To update: capacitive technology varies depending on room humidity, room where 'test' SZ was tested had average humidity level? People who have homes with higher humidity levels have over sensitive jog wheels? People who have homes with low humidity levels have less sensitive jog wheels??? So either Pioneer release a new firmware that enables changing of sensitivity level of jog wheels in advanced menu.:) Or they include a humidity level indicator to let us know that we can't use our £1,750 equipment if the humidity levels are not how they were in the test environment:( Or even produce a pair of Pioneer DJ gloves, a bit like the iPhone 4 bumpers!!!!! I have the same problems with the Jogs of my DDJ SZ under normal circumstances, even in my dry flat.

The marketing phrases, the SZ has the quality similar of two CDJ 2K and one DJM 900 is a bad joke. I think about to resell this controller and go back to Serato Scratch Live, my DJM 800 and Timecode by CDJ, because this Equipment is better and out of bugs or unready construction details. Next week i will visit the german fair 'pro-light & sound' in Frankfurt/ Main to ask Pioneer directly and will have a look on the shown DDJ SZ there. Hi guys, I've been follow the youtube videos closely and also sent messages to DJ Ty of AGI Pro DJ and also posted comments on the youtube videos from Keith Ross KRoss321 and also DJ TLM - he said he was going to get the ddjsz back to test in about half a weeks time. I'm not sure when my preorder of the unit will ship but it will come hopefully within the next week or two. US Shipments are expected to leave no later than end of March according to customer support from the store I am buying from.

When this happens I will test this unit and post a video of observations. Keith, when you doing a real practice / performance on the unit (without licking your hands/fingers) are you able to get the unit to respond okay? Aside from the light touching with your fingers I mean. There is no problem at all when using the flats of the fingers, but when placing a finger tip on the jog wheel it does not respond. This video gives the best example, but it's weird, because if you place your finger tip (doesn't have to be lightly) on the jog wheel then follow with the rest of your hand and lay it flat, it still does not respond to it, it's as if it knows that you've touched it with your finger tip, but thinks that it's not enough to go into scratch mode. The first touch to the jog wheel has to be a certain amount coverage or it won't react.

Put 2 finger tips on and it responds. I think that the sensitivity can change based on, temperature of room, humidity, temperature of hand etc. Just hope they can make it adjustable. I have been scratching today and sometimes a finger tip touches the jog wheel slightly before the rest of my hand and this touch is not recognised. It's frustrating trying to explain in a forum:/. Quote: Saintsimon.

There is no problem at all when using the flats of the fingers, but when placing a finger tip on the jog wheel it does not respond. This video gives the best example, but it's weird, because if you place your finger tip (doesn't have to be lightly) on the jog wheel then follow with the rest of your hand and lay it flat, it still does not respond to it, it's as if it knows that you've touched it with your finger tip, but thinks that it's not enough to go into scratch mode. The first touch to the jog wheel has to be a certain amount coverage or it won't react. Put 2 finger tips on and it responds. I think that the sensitivity can change based on, temperature of room, humidity, temperature of hand etc. Just hope they can make it adjustable. I have been scratching today and sometimes a finger tip touches the jog wheel slightly before the rest of my hand and this touch is not recognised.

Sccm 2007 This Installation Failed To Start Because Another Update Installation Is In Progress. It's frustrating trying to explain in a forum:/ Really looks like you are looking for the issue? DO you honestly DJ with just the tip of your finger with one finger? Not really worried about this issue anymore. I do not DJ with the tip of my fingers like the videos, this is just to show a clear example. But when touching the jog, with your hand it never touches all at the same time and the hand is never flat, during normal usage it responds most if the time but the odd time it does not respond. I see it as a problem not having the adjust!!! For those that do not have one yet I can see why you are trying to play it down.

But please don't start bringing my technique into this or that I'm looking for the problem until you test it yourself! Quote: I do not DJ with the tip of my fingers like the videos, this is just to show a clear example.

But when touching the jog, with your hand it never touches all at the same time and the hand is never flat, during normal usage it responds most if the time but the odd time it does not respond. I see it as a problem not having the adjust!!! For those that do not have one yet I can see why you are trying to play it down. But please don't start bringing my technique into this or that I'm looking for the problem until you test it yourself! It just looks like from your vidoes that it works fine when you use it normally (flat surface of fingers/palm). I'm coming from turntables background and this will be my first controller. Your last video it looked super responsive when used as I would (not finger tips).

All I was trying to say dude. Quote: Time will tell. My guess is this will not be a problem. We all know you guys like to complain over there in..... I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one. Quote: No one uses the very end of their finger. What can you do with it?

Nothing as you have next to no control. But sometimes when your scratching and you knock the sound out with the crossfader so you can pull the jog wheel back to the start of the sample, the hand naturally goes from flat (at the position you start bringing it back) to the tip (when it's back at the start). And if it ever detects just one tip at any moment, the track/sample will play, as it's lost the detection. Really hard to explain;/. I'm sure if enough people complain about this Pioneer will hopefully fix this and maybe somehow also add a sensitivity adjustment. But I wonder if this was supposed to be a safety feature to avoid accidental scratching (already mentioned above) or maybe they were trying to mimic the feel of the pressure sensitivity on the CDJ2000s and force you to really commit to a scratch by using the flats of your fingers instead of just light touches or maybe it's just an overlooked mistake. Idk Either way they should address this issue/feature somehow in future.

Quote: Just had the following reply posted in the official pioneer DJ forums: 'Pulse Mar 11 The DDJ-SZ is not yet released to the public, therefore it will not be discussed as changes may still occur. As for the lack of sensitivity knobs, the platters auto-adjust on power-up and do not require the same knobs as the SX.

This is also true for the SB and SR.' The post is now locked????

What kind of bullshit is that? Not released to public?? What are they on about? Well at least they said 'changes may still occur'. But closing/locking the thread seems pre-mature being that the issue still exists.

It's good to hear that your getting used to the sensitivity and that it's not effecting your use of the SZ. I pre-ordered one so I'm itching to try this thing out for myself.

But I appreciate the user reviews you guys have been sharing. Have fun using the flats of ur fingers in the mean time. Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train. We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th.

We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info. The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ. And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments.

Quote: Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train. We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th. We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info. The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ. And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments. Yet you still closed the 2nd thread? And why defer support threads?

If someone has an issue with a product, that means they have it - regardless of theoretical release dates. Quote: Hey SCIASCIA, I'd appreciate if you'd back up the name-calling train. We were asked to defer any support issues until after release but PUSA's release dates are not until the 17th and 24th.

We were not made aware of the early release in Europe and I'm sorry for closing the thread without having had that info. The Pioneer engineers have asked us to relay the message that they are investigating any comments or complaints with regards to the sensitivity on the SZ. And Trice, my comment stands that the SX is the only model with knobs to adjust the sensitivity -- I didn't say anything about other methods to make adjustments. Yet you still closed the 2nd thread? And why defer support threads? If someone has an issue with a product, that means they have it - regardless of theoretical release dates.

Only just read this, I have started a 3rd thread. I have the right to an update on a problem I am experiencing.

Pulse, please re-open the first post: Then I can delete my 2nd & 3rd posts and this will stop any confusion. The fact is that I DO have a SZ and I have the right to post my problem. Quote: We should start a threat 'pulse is a retard'. Do that and you'll be banned.

Have some respect. We appreciate you are frustrated but Pulse is just doing his job. As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information. It was ment as a joke. Thus the 'LOL' at the end as well as my last sentence 'Without insults or disrespect of course.' I guess my sarcasm didn't come through. I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times.

Quote: We should start a threat 'pulse is a retard'. Do that and you'll be banned. Have some respect.

We appreciate you are frustrated but Pulse is just doing his job. As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information. It was ment as a joke. Thus the 'LOL' at the end as well as my last sentence 'Without insults or disrespect of course.' I guess my sarcasm didn't come through. I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times.

Quote: We should start a threat 'pulse is a retard'. Do that and you'll be banned. Have some respect. We appreciate you are frustrated but Pulse is just doing his job. As Pulse has said the Pioneer engineers are currently investigating this issue so please hold tight till we have more information. It was ment as a joke.

Thus the 'LOL' at the end as well as my last sentence 'Without insults or disrespect of course.' I guess my sarcasm didn't come through.

I understand that everybody answers to someone but, if a paying customer states they are having problems with a product sold by a company they represent, they should never be treated in such a way as to be ignored not once but 3 times. Quote: Been investigating this problem for a few days now. When touching the jog wheel on the SZ with a finger tip or lightly with 3 or 4 fingers it does not respond. It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on. I used to have a SX which had sensitivity controls but I am confused as to why Pioneer have decided that this 'PREMIUM' controller doesn't need them?

I understand that the jog wheels need to be protected against accidental touches which could be a disaster when playing live, but there is a very fine line between safety and performance. I have contacted Pioneer DJ in both USA and UK and have told them the problems. There is a new firmware update out for the controller but no fixes included for this. What I would like to know is: 1. Can this be fixed in a firmware update so that the user can change the sensitivity parameter, this would probably have to be done in an advanced menu.

If this is not possible then it needs to be made more responsive in the firmware. Why did Pioneer decide that the SZ didn't need sensitivity adjustment like the SX? Here are a couple of videos I have made to show the problem: you are the only one with this problem i have a sz and i do'n have that problem. The NS6 features intelligent platters that continually calibrate themselves to the user and to their environment as long as it is powered on. Temperature and humidity vary from venue to venue, and also throughout the night. To provide the best possible touch response and feel in varying environments, the NS6 continually calibrates the capacitive touch-sensitive platters as you work.

Initial calibration is quick and easy, though not required: Prior to beginning a set and after power on, deliberately touch both platters in several different places. This allows the NS6 to calibrate to your touch, and ensures that platter sensitivity is just right (i.e. Not too sensitive). What really astonishes me is that Pioneer never included the jog wheel sensitivity adjust with the SZ. I know the SX and the SR has it (probably even the SB). For the most expensive controller out there you'd think they would've had that covered straight away! What ever department at Pioneer was in charge of firmware and testing should be fired.

I'm just pissed that the SZ has issues. What's worse is that Pioneer won't even make an announcement about fixing the issues. All they do is get someone like Pulse to cop everything and it's not even his fault. Now all we can do is wait. If people are paying a premium price for a product, a company like Pioneer should at least rectify the problem and not make people wonder if they are working on a solution. Quote: Pulse im sure can fill us in on that and i would have to think for sure I think they should have the sensitivity in the advanced menu (shift/play while powering on) so that you press a button and the sensitivity level is based on the lights of one of the channels, a bit like the midi latency of the jog wheels.

It's got to be fixable, there's no way that its set at a certain level and that's it, no changing it. It's got to be set in firmware I'm praying that it can be fixed by firmware and its not a hardware issue that will limit what can be done with any firmware updates. Quote: What really astonishes me is that Pioneer never included the jog wheel sensitivity adjust with the SZ.

I know the SX and the SR has it (probably even the SB). For the most expensive controller out there you'd think they would've had that covered straight away! What ever department at Pioneer was in charge of firmware and testing should be fired. I'm just pissed that the SZ has issues. What's worse is that Pioneer won't even make an announcement about fixing the issues.

All they do is get someone like Pulse to cop everything and it's not even his fault. Now all we can do is wait. If people are paying a premium price for a product, a company like Pioneer should at least rectify the problem and not make people wonder if they are working on a solution. How bad is this problem? I brought mine today and awaiting for it to arrive, does it affect the general usage of the ddj? Hi Andrewesno, It's not that bad.

You will still enjoy yourself using the DDJ-SZ. You might get annoyed when you try and spin the platter a few times in reverse to get to a certain part of the song and then suddenly it doesn't recognize your fingers and starts playing.

But it's just a matter of getting use to touching it in a different way so the platter always recognizes that your fingers are still there. I'm just having a whinge because my DDJ-SR has a very good platter response no matter how you touch it with your fingers.

Quote: Hi Andrewesno, It's not that bad. You will still enjoy yourself using the DDJ-SZ. You might get annoyed when you try and spin the platter a few times in reverse to get to a certain part of the song and then suddenly it doesn't recognize your fingers and starts playing. But it's just a matter of getting use to touching it in a different way so the platter always recognizes that your fingers are still there. I'm just having a whinge because my DDJ-SR has a very good platter response no matter how you touch it with your fingers. Haha cheers mate, I should be alright then haven't really dj'ed much in the last year, previously owned cdj900/djm900 set up and ddj-s1.

Quote: Hi fellow Serao Djs, looks like i got lucky (touch wood) I'm not experiencing any problems with my platters and/or touch sensitivity, i did upgrade my firmware from 1.0 to 1.12, and changed my latency to 5ms, not sure if that has anything to to do with my non platter problems, but I'm loving this SZ (still trying to figure out this Oscillator), which is a shame, because for 20 years i was a Denon man. Upgrading the firmware was second thing I did before installing the driver. I do hope your platter is working properly. As long as your platter can sense the tips of your fingers (closest to the nail, I have short fingernails). Then you are cheering.

My right deck has no problem detecting them but with the left deck I have to make sure I always have the flats of my fingers on the platter. Because when I'm spinning them back or pulling them back and I accidentally use the tips of my fingers the platter doesn't sense them and will start playing or spinning forward. Quote: Hi fellow Serao Djs, looks like i got lucky (touch wood) I'm not experiencing any problems with my platters and/or touch sensitivity, i did upgrade my firmware from 1.0 to 1.12, and changed my latency to 5ms, not sure if that has anything to to do with my non platter problems, but I'm loving this SZ (still trying to figure out this Oscillator), which is a shame, because for 20 years i was a Denon man. The sensitivity is different based on the environment it's used in and also the heat of the hands (I think). So I don't think there are any defective units, I just think the sensitivity level is set and doesn't change, or the auto adjust that pulse mentioned isn't working as it should, however that doesn't explain shadow23's problem where it only effects 1 jog wheel??? Quote: We just have to wait until the official release date of ddj sz to request Pioneer a new firmware: nothing will be done by Pioneer before. So i'm waiting.

I have been talking to Pioneer support here in Australia and he is fairly quick to answer my emails too. When he actually rang me he said that Pioneer Japan knows about this actual thread and knows about the video that Kross-ddj uploaded on Youtube. I also explained to him the issue I have on the left deck and told him basically it's the same as the video on Youtube. So Pioneer knows about the issue.

It's just a matter when and how long will it take for Pioneer to actually make a new firmware and release it. Quote: For me my personal thought on using a TT with the SZ is 'not gonna use it' even if I had my Techs. The distance between the TT from each other is pretty wide apart IMO. If I had my Techs and SZ doing a gig I would just have the Techs as backup in case something goes wrong and I can't use the decks on the SZ. But everyone is different. So I'm sure more talented DJs would have no problem incorporating the TTs with the SZ. I'm actually looking forward to my 1200's on the two sides of the SZ, although I am worried about how much space would be needed if I wanted it on normal mode (not battle mode).

The spacing is a bit wider but still doable. Quote: For me my personal thought on using a TT with the SZ is 'not gonna use it' even if I had my Techs. The distance between the TT from each other is pretty wide apart IMO.

If I had my Techs and SZ doing a gig I would just have the Techs as backup in case something goes wrong and I can't use the decks on the SZ. But everyone is different. So I'm sure more talented DJs would have no problem incorporating the TTs with the SZ. I'm actually looking forward to my 1200's on the two sides of the SZ, although I am worried about how much space would be needed if I wanted it on normal mode (not battle mode). The spacing is a bit wider but still doable Oh I agree it's doable. I'd say combination of age, not being industry standard & not being all that popular to begin with would be a perfect equation for current limited availability. New well that's one thing but it will forever (or at least for a long time) be available on Ebay by people dumping the off.

Denon had long lost their touch prior to the 3900 and I did not make it to them. The 3500's were my last venture with Denon and although I preferred their look over the current CDJ's at that time it was a bad enough performer to make the obvious even more obvious that Denon just is not what it used to be. Still to this day love the DN-S1000's though. Something about their size vs. Capabilities intrigues me.

Quote: gc on 17 and rest of retailers the 24th per pioneer. Gc always gets them first.

Happend with sx to. Per pulse from pioneer.

Damn, I should've ordered from gc then to increase my chances of getting the Serato Video coupon! I really want to get one with my unit because I enjoy video editing just as much as audio. I'm keeping my fingers crossed that I get one in my box like a wonka bar golden ticket. But being that the SZ has already been released in the UK I wouldn't be surprised if the 5,000 coupons globally have already been given away:( 'oompah loompah doompah di do.' TBH it's not even just the price.

I personally have no trust with GC. I paid a fairly low price at GC for the SX the week it came out but the problem was I just paid online, walked in with first e-mail (which was worded horribly so I exploited it LOL) and demanded my unit. They ended up giving me someone else's who was coming later that day just to get me out of there. GREAT for me. Sucks for the poor dude who had to be told they no longer had his unit. He was making payments on it so I guess it wasn't officially his yet but still, I would have been livid. Each person's experience is different and I would never expect everyone to have this encounter so I am not slamming GC altogether...

I guess just my local one LOL. On the other hand I stumbled upon my current shop from someone here at the forums and they have been great, They keep me informed. They are honest (especially when it came to price matching post purchase) and they are very personal. All good though. Like you said 1600, 1700..

Either one is a great price. One thing is for sure though.

You WILL have your before me:(. Quote: Okay here is my video of my issue with my left platter. I just got a phone call with the store I bought mine from and they said they have been in contact with Pioneer and been told Pioneer are aware of the issue and they are sure it can be ironed out with a new firmware. So hopefully we don't have to wait long for the new firmware. Hey shadow I received mine today, had a touch at lunch and didn't seem to have this problem, I also updated the firmware before I did anything, I'll get back to you later and let you know when I actually use it:). Quote: Okay here is my video of my issue with my left platter. I just got a phone call with the store I bought mine from and they said they have been in contact with Pioneer and been told Pioneer are aware of the issue and they are sure it can be ironed out with a new firmware.

So hopefully we don't have to wait long for the new firmware. Hey shadow I received mine today, had a touch at lunch and didn't seem to have this problem, I also updated the firmware before I did anything, I'll get back to you later and let you know when I actually use it:) I might be just unlucky. But I did update the firmware. You can see the video and I have the 1.12 firmware. If both your platters are working like my right platter then you're cheering.

I'm contemplating on going to the store and getting an exchange. I would really appreciate it if you can report back on how your SZ is going.

Just to confirm. This problem is still present after firmware update 1.12, also this has NOTHING to do with PC specs. The SZ shows a white ring in the jog display when a touch is detected so this is internal, nothing to do with PC. I do not believe that the issue is a hardware fault, I think the problem lies with the 'auto adjust' not working properly, but i am concerned that one user has one jog that's ok and one that's not. Then this does raise a cause for concern that it may be a hardware issue. I will be waiting for the next firmware update, and if it's not fixed I will be returning my SZ for another one. Zdravim vas som so slovenska kupil som si konzolu Pioneer DDJ-SZ a našiel som tam nejake nedostatky mam nainštalovany program serato DJ 1.6 1.

Slaby vystup na sluchadla a odposluch 2. Problem indikator master na notebooku nesvieti ba sa neda ani ovladať 3. Je sampler nema ovladanie synchro ked prehravam skladbu na prehravači a chcem použiť sampler 4. Prehravače su zapnute na vynil a ked spustim obidve skladby prava a lava strana a pritlacim taniere naraz, skladby prehravane sa same spustia bez toho aby som dal ruky preč s tanierov. I greet you with Slovakia I bought a console Pioneer DDJ-SZ and there I found some deficiencies I am using a program Serato DJ 1.6 1 Weak headphone output and listening 2 Problem The master does not light even on a laptop can neither dominate 3 the sampler has no ovladanie sync when you play a song on the player I want to use a sampler 4 PLAYERS are turned on vynil and when you run both tracks right and left side and pressure plates at once, played the same tracks run without my put your hands off the plate. Quote: Far out are these issues real or what?

They seem to be a lot of issues with bandik's SZ. Hard to say without seeing the unit in person, right?

I think bandik's issue sounds just like the issue I found from this youtube post from yesterday: which has something to do with the volume LEDs looking like they are not accurately metering (?) Not sure if this is what the video was trying to portray, but that was my first guess. The issue #4 sounds pretty weird to me, it sounds like - handling one jog wheel affects the controls of tracks on both decks? Not sure about that. Quote: See if you can get a replacement unit or test another unit to see how it goes if you think it's a problem just with yours, if it's a common problem maybe new firmware will be out soon for a fix I'm still working in trying to win use mine Thanks Andrewesno, Been talking to the store rep and he said that they know a few people with issues with SZ and told me to hang in there. I know in Australia we have very good consumer rights. And in the Fair Trading website we are entitled of a choice between a full refund or replacement.

But I don't want to damage my reputation with the store as well. In a very difficult situation. Quote: See if you can get a replacement unit or test another unit to see how it goes if you think it's a problem just with yours, if it's a common problem maybe new firmware will be out soon for a fix I'm still working in trying to win use mine Thanks Andrewesno, Been talking to the store rep and he said that they know a few people with issues with SZ and told me to hang in there. I know in Australia we have very good consumer rights.

And in the Fair Trading website we are entitled of a choice between a full refund or replacement. But I don't want to damage my reputation with the store as well.

In a very difficult situation. I rang my Pioneer Dealer where I bought my SZ from (in store) and told him of the issue from the start and I've been keeping him updated, Im just gonna wait for the new firmware update and im also waiting for Pioneer to get back in touch with me.

As its hitting now in the US, im aware that there will be people who have the problem and people who don't. I was about 90% sure that the problem could be fixed with a firmware update, but when I saw shadow23's video with each jog wheel acting differently, that percentage has went down slightly. Surely if were running the same firmware, they should be acting the same?? Quote: I rang my Pioneer Dealer where I bought my SZ from (in store) and told him of the issue from the start and I've been keeping him updated, Im just gonna wait for the new firmware update and im also waiting for Pioneer to get back in touch with me. As its hitting now in the US, im aware that there will be people who have the problem and people who don't. I was about 90% sure that the problem could be fixed with a firmware update, but when I saw shadow23's video with each jog wheel acting differently, that percentage has went down slightly.

Surely if were running the same firmware, they should be acting the same?? Yeah that was the thing that scares me. With same firmware it should act the same. I reckon mine was faulty hardware.

Quote: Ok cool. Im sure its just that. Hope you guys get a good one. I had a ns6 and sx and this doesnt feel like a controller.

Glad it's working good, I have rang my pioneer dealer to tell them that it's looking more and more like a hardware issue. They have had no more SZ's in since mine so they are going to ring pioneer tomorrow and let me know when the next delivery is due, then I can bring mine in to swap it. Can you confirm that it 100% responds to ONE finger TIP (the bit next to the nail) because in the video it's only the flats and that also works fine on mine.

Cheers;) and enjoy! Quote: guys who have one. My needle search works with track playing. I thought in video had to be stopped? Im confused hey dj-freestyle I think someone mentioned this in the other post for the ddj-sz (an older thread announcing the release of the unit). I would copy the text, but the manual is freakin locked for copy and paste!!! It's on page 24 and 25 of the full manual here: Page 24, you have to enter the utilities setting mode by following the steps: On Page 25, then the specific steps about 'Restricting operation of the [NEEDLE SEARCH] pad.

Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go. I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade). What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue.

I'm still waiting for Pioneer to get back to me. I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware. Can believe it's been nearly 2 weeks and I have no answer. Pulse, do you have any update from engineers?? Quote: Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go. I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade).

What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue. I'm still waiting for Pioneer to get back to me.

I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware. Can believe it's been nearly 2 weeks and I have no answer. Pulse, do you have any update from engineers?? (firmware/hardware?) I'm in Australia and temps are between 24C to 28C and I had the same issue on the left deck just like your video.

Quote: Can you guys please confirm what the climate is like where you are using the SZ?? My SZ is very responsive to the flat of my finger but if for one second there is only the tip touching the jog wheel, it lets the track go. I'm in the UK and the temperature has been between 0 degrees and 10 degrees (centigrade).

What I'm trying to get at is that our SZ's may be set exactly the same but depending on the temperature of body / environment then this is why I am facing this issue. I'm still waiting for Pioneer to get back to me.

I'm still using it as normal, but just waiting for a firmware update, or a swap out if it's hardware. Can believe it's been nearly 2 weeks and I have no answer.

Pulse, do you have any update from engineers?? (firmware/hardware?) I'm in Australia and temps are between 24C to 28C and I had the same issue on the left deck just like your video. Your SZ totally confused me, it swayed me more to a hardware issue, then I heard the story of someone with a SZ and it was highly responsive, but when his friend used it, it wasn't????? Quote: If it's hardware then it was faulty out of the box, I told the 'authorised pioneer dealer' on day 1 so fully expect a swap when a new unit comes in, they told me to hang on to it until they hear from Pioneer. That's what I did too. I rang the store and told them about the issue within 2 hours of playing with the SZ.

But now I'm starting to doubt that store I went to. One minute they were saying that they have other SZ owners who has the same issue. When I went there yesterday to get my refund they said I was the only one who had returned mine and the other SZ owners were fine with there SZ. Also 1 minute they said over the phone that if the new firmware didn't fix the issue they would replace it with a new one. And when I rang them again to get a refund they guy told me if the firmware doesn't fix the issue then it will come under warrany. So I said to myself stuffed that I'd just get a refund and go to another store.

Quote: My store is a small local specialist store, so I fully expect them to stand by their word.they have been really helpful so far. A product that is faulty out of the box (and reported) should never have to be sent away for warranty repair, it's not my fault Pioneer are taking so long to work out the problem. And I'm sure that the consumer ombudsman will agree with me! Oh I totally agree with you. But that's what scared me is that can f@#k me around for the hell of it before they give me a new one. They can say 'we are waiting on new stock etc etc' and just make me wait for the hell of it.

I did trust them and they have been good. But in this case, it totally changed my perception of the store. Going for a more local store now instead. The only reason I went to the first store is because i have dealt with them for a few years now and had no issues with any hardware I bought of them. This time around it is a different story.

So I will be ditching them and won't go back. Quote: Any guys with the SZ.any issues with SDJ? Have you been using SDJ 1.6 before the SZ? I'm still on SDJ 1.1 I think. Haven't had problems so I never upgraded.

But looking to get the SZ and just slightly worried about any stability issues of 1.6 I recently purchased the SSJ-SX and did have issues with SDJ 1.6, even when it wasn't hooked up to the hardware. Multiple crashes mostly due to the large library and iTunes. I would like to hear some feedback about the DDJ-SZ too. I'm trying to decide between getting it or just adding two SC3900s to my DDJ-SX and get the both worlds.

Quote: I can see what you guys are talking about. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong.

I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update. I wish the SZ I had was like that but unfortunately it was more serious. When I was trying to beat beat juggle and I fully emphasize on 'trying'. The left platter sometimes will let go of the track and I had to touch it again to make proper contact. Quote: I've been using 1.6 ever since official release and have had no issues with it.

Had the SZ for about a week and software side of things I have no issues. Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ?

You will love it Torch! And will order (another) one today.

What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue. YTou should at least try one at a store near you and you'll see what I mean. Quote: I can see what you guys are talking about. At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong.

I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update.

It shouldn't really have anything to do with pressure, but it's kind of weird, if you put the flat of your finger on it then it totally responds flawlessly, but if you put a finger tip on it, the bit next to the nail, then it has no effect.however, the weird thing is: if you put a finger tip on and hold it there, it doesn't respond. But if you keep in contact with the jog wheel and then move the finger down to the flat, it still doesn't respond, even if you continue down to a whole palm of a hand, it won't respond. So this is the bug. It really did know that the finger tip touched, but at that point it was kind of locked at 'no response' and until the hand was removed and re-applied then it made no difference. So in theory, the first finger tip touch WAS detected, or else it would have responded when the rest of the hand was put on. Do you see what I'm trying to get? Quote: I've been using 1.6 ever since official release and have had no issues with it.

Had the SZ for about a week and software side of things I have no issues. Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ? You will love it Torch! And will order (another) one today. What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue.

YTou should at least try one at a store near you and you'll see what I mean. Right on Shadow! I may need to pick one up. Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance?

Quote: I've been using 1.6 ever since official release and have had no issues with it. Had the SZ for about a week and software side of things I have no issues. Shadow, can you tell us more (if you haven't already) about your latest experiences with the DDJ-SZ? You will love it Torch!

And will order (another) one today. What you will love I reckon is the jog wheel tension adjust, the platter display and the pads. I know SDJ has issues with large libraries but if you have a smaller size one or apply the patch then it's not an issue. YTou should at least try one at a store near you and you'll see what I mean. Right on Shadow! I may need to pick one up.

Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance? It doesn't get in the way of performance because you can work round it, I could use it without any issues because I know what it responds to and what it doesn't. The only time I use the jog wheel is to set cue points but I never do this while performing 'live' as they are already set, that's why I'm still having fun using it.

This problem may be a hardware problem or a firmware problem, I'm really not sure. It's hard to call.

Other than this issue that I have, the only other issue I have is that the serato effects are pre-fader!! Quote: Right on Shadow! I may need to pick one up. Is there a way to get around the jog wheel issues while Pioneer fixes it? When does it get in the way of performance? Just like Kross-ddj said you can still perform very well on it. My SZ seriously had a bad issue on the left platter.

It was just unlucky I got that particular SZ. But otherwise I love the SZ.

Just waiting until it's 9AM here so I can walk in the shop and order one. I very much doubt that many SZ will have the issue I had. If I wasn't confident about the SZ I will just move on but I just love it and I'm pretty sure you will too. Unfortunately, since I'm new to Serato I know I'll be setting up a lot of cue points on the fly. I never really used loops in the past and up to about a year ago I did all my mixing off CDs (now that's old school). I'm still in the process of getting my CD collection moved into itunes, but I have my main bread and butter ready to go. It's all good though, I can still do more on the laptop than I could with CDs, even with the delay of setting up cue points.

But, it's a small concern to know that I may have an issue with it, if I get the SZ, if that's one of the aspects that's affected. Quote: If that feature doesn't work would you say it works pretty much like a CDJ 2000 (as far as touching the top goes)? Yes it does work like the CDJ 2000.

When I get my new unit I will make another video and see if the platters are any different to the one I returned. I am confident it won't be the same. On another subject.

Since I came from using TT's and jumping on the DDJ-SR I assumed that the SZ's platter will have the same sensitivity as the SR or slightly better. I know that nothing will beat the old school TT and vinyl setup period. But Since I need to down size my setup and think about portability. I decided to go for a controller. I do like to scratch mainly when at home. So the issue I had with the SZ annoyed me.

Sort of regretting not going for the NS7II now. I'm a bit torn as well earlier on the NS7II or the SZ. But one or two forum member talked me out of getting the NS7II and went for the SZ. But I've made my decision so I guess I have to stick with it now and just be content on the SZ.

Hopefully a new firmware will fix the issue that other SZ units has. But I might get greedy and still get the NS7II midway through this year Just depends on if I have enough money saved by July. Quote: might be we need to use for the sz with ground cabel (power ) i hope the grounding will fix it!

Some one use it before without the original cabel? Tried that already and it didn't change anything for me.

If that feature doesn't work would you say it works pretty much like a CDJ 2000 (as far as touching the top goes)? That true but i don't care from cdj 2000 i just want my plater will react fast as my DDJ sx without any problem and latency. I don't understand why they releas its out when they new that problem is not fixed, I'm not satisfy at all, it's big problem! Serato and pioneer should work hard to fix it fast, you can't pay that much money and get a broken controller! Quote: I can see what you guys are talking about.

At times I have to put a little more pressure on the jog but nothing to much and nothing to make me think something is wrong. I guess that's why the SX was a little more sensitive because it had its own dedicated adjustment. Definitely seeing this to be tweaked with a firmware update. It shouldn't really have anything to do with pressure, but it's kind of weird, if you put the flat of your finger on it then it totally responds flawlessly, but if you put a finger tip on it, the bit next to the nail, then it has no effect.however, the weird thing is: if you put a finger tip on and hold it there, it doesn't respond. But if you keep in contact with the jog wheel and then move the finger down to the flat, it still doesn't respond, even if you continue down to a whole palm of a hand, it won't respond.

So this is the bug. It really did know that the finger tip touched, but at that point it was kind of locked at 'no response' and until the hand was removed and re-applied then it made no difference. So in theory, the first finger tip touch WAS detected, or else it would have responded when the rest of the hand was put on. Do you see what I'm trying to get? I just had multiple finger failure on my 'Brand New' DDJ-SZ. I am not a happy camper! Quote: Time will tell.

My guess is this will not be a problem. We all know you guys like to complain over there in.....

I'm totally kidding I didn't even check where you are from BUT I do know you are not in the states being you have one. I really think that it won't be that big of an issue if you are using the flat surface of your fingers/palms. On a side note Dave, have you heard when North American shipping is??? Yes I got an e-mail from my shop saying: Great News! Pioneer completed allocations last night and is shipping controllers to us within 48 hours. If you are receiving this email - you are getting your controller from the 1st batch.

It is scheduled to arrive to our warehouse by the end of next week, and we'll be shipping it out the same day. Good job on pre-ordering earlier! I can't wait to get it so I can get to the bottom of all this. Yeah BUT GC can't touch the price I got it for. Speaking to GC pro rep or not they can't touch it. I lost my trust for them with my DDJ-SX as they sold me someone else's unit the week of release without pre-order. GREAT for me but what about the poor Mo-Fo who was then SOL.

Furthermore my GC has them 'in stock' but not for sale. I have heard this is the case at multiple locations too. If they are not for sale in NY I am wondering where they would be. I know they have been sold at GC by some of the individuals here but some things aren't adding up.

Can anyone who purchased from GC provide proof they did and proof of a low price they got it for? This is actually for more than you think as in NOT just my curiosity. If so PLEASE PM me and I will explain why I am pursuing this information. I know no one from GC will have the price I got it for but anything in the $1700's is good enough to be useful information.

If it is above $1800 it is of no help to me. Quote: I just had multiple finger failure on my 'Brand New' DDJ-SZ. I am not a happy camper!

What do you mean by 'multiple finger failure'? Hello Shadow, I had 3 fingers on the jog wheel while the track was playing. The jog wheel should have stopped, but it did not. I had to take my fingers off and place them back on the jog wheel for it to respond. Fair enough and some people are still skeptical about this issue. Yeah, I see fellow DJ's saying that this won't be an issue for them. It is a huge issue if you use your jogs the way they were meant to be used.

It still puzzles me as to why it only happens on the right deck. I've read others who have it happening on both decks. Hi Guys, here is my setup: COMPUTER: 2009 Macbook pro, 2.8Ghz Core 2 Duo, 8GB RAM, 480 SanDisk Extreme 2 SSD, using SDJ 1.6, USB buffer set to 2ms. CONTROLLERS AND MIXERS: 2 Numark V7's and Behringer DDM4000 mixer Numark NS7 2.

This is my first post on here but I have been a mobile DJ for about 10 years. I currently am using the NS7 2 now for gigs and noticed that the mixer sounds quality leaves much to be desired. As for the turntables they are excellent quality and perform well.

I pre ordered the Pioneer DDJ-SZ from GC and was told by a rep that they will likely be in tomorrow. I ordered the SZ because I am not satisfied with the mixer sound quality from my current NS7 2 and hope the SZ mixer output will be better.

I have read this thread top to bottom and do so daily and am genuinely Concerned that pioneer has released a product that has jog wheels that are not responsive. It is a $2000 deck and the youtube videos so far have downright scarred me. There is, in my opinion, definitely an issue with the SZ in terms of non responsive platters as well documented by many owners of the decks so far. The question is. Can it be fixed with firmware update, or is it a hardware recall, that would necessitate an exchange?? I am excited to finally have it here this week but am very puzzled about what to do if I come to the same conclusion as everyone else that the platters are not responding with fingertip touch. Also, if it was a firmware update that was the problem, then why do some SZ owners claim only ONE jog wheel is non responsive.

IMO that makes me wonder if it is a hardware issue. Pioneer has still not gotten back to any of the requests submitted to them for an answer. So, if I love it, but is has the jogwheel issue like everyone else, do I keep it and pray firmware update fixes it or do I return it to swap for another unit as if it's a hardware issue??? Keep in mind a 30 day return policy so I can't wait that long to make up my mind.

Can anyone offer sound advice here? Very interesting string. I am going to take the risk and order mine today from Thomann anyway on the merits of so many nice features built into the one unit - to leave the sensitivity adjustment out all together though, its a MASSIVE oversight, why leave it out, manula adjustment for these sorts of things is the way to go. If the one I receive is anything like the units people are complaining about I am going to return for a full refund without hesitation, I wont be putting up with any sensitivity issues for the price of the unit bearing in mind I have a VCI380 I paid £599 for with rock solid platters with dual sensitivity knobs ((haha that sounds rude)!The rest of the unit sounds awesome.With regards to the issue being confusing to some with regards to one platter working and the other not in terms of that leading them to think its a hardware issue because of this fact. I would disagree, the firmware or software would deal with each platter on an individual basis so conclude that means is a hardware issue doesnt really make any sense.

Fingers toes and everything crossed these issues are purely found on some of the earlier unit only and those unlucky to have one of these in their possesion are sorted out quickly by Pioneer or their retailer. Quote: Very interesting string. I am going to take the risk and order mine today from Thomann anyway Same here, this is the 2nd and final SZ I'm going to have. When it does finally arrive and Pioneer still hasn't addressed the issue and if the new one has issues, I will return it and get the NS7II!

I can't believe Pioneer has dropped a big freaking ball with the SZ. Yes there are units that don't have issues but by the looks of things there are more units that have issues. They already had the platters on the SR and SX worked out but some idiot at Pioneer had a brain storm and decided to use a different technology (my guess) on the SZ's platter. Now look at all the issues it's causing. Quote: Hey DJ freestyle, your unique case of your decks and platters working 100% with no issues IMO almost suggests that it may be more of a faulty hardware issue, because you are running the latest firmware from pioneer but so is almost everyone else from what it sounds like who is having the jog sensitivity issue but for some reason you dont. How can that be if it's the firmware?

Everyone is I using the same firmware. What do you think? Apologies for butting in.

IMO it's a hardware issue. And Pioneer is just afraid to do a massive recall and hoping that a firmware update will fix it.

Hey Shadow 23 I'm so sorry you are having this issue with your SZ, mine is comming this week maybe tomorrow from GC. I am praying I get a good one but I agree with you, terrible beta testing on pioneers behalf here this is a very noticeable problem that is more than just annoying, it affects performance. I will also be returning mine the same day I get it if it has any jog sensitivity issues. It should have no issues for their 'flagship controller.' Luckily I have my NS7 2 for gigs now and I will use that until this mess gets resolved. Quote: Hey Shadow 23 I'm so sorry you are having this issue with your SZ, mine is comming this week maybe tomorrow from GC.

I am praying I get a good one but I agree with you, terrible beta testing on pioneers behalf here this is a very noticeable problem that is more than just annoying, it affects performance. I will also be returning mine the same day I get it if it has any jog sensitivity issues. It should have no issues for their 'flagship controller.'

Luckily I have my NS7 2 for gigs now and I will use that until this mess gets resolved. I just hope that everyone that is still waiting for their SZ will receive one with no issues. I sent an email to Pioneer about this issue since I read this post and I don't want to burn $1800 - $2000 on a unit that doesn't respond when I am using it on a live gig. Below is my email to Pioneer Technical Support and their response which makes me wonder if they are actually receiving complaints and checking to see if there is a problem or just blowing people off which is not good for a reputable company. My comments to Pioneer: 'Model Number:DDJ-SZ Inquiry: Hello; I am on the pre-order list for the DDJ-SZ so I expect to get mine in the next two weeks or so.

I have seen two videos posted on You tube about either one or both platters not responding to touch and it really concerns me. Is this a firmware issue that can be and will be corrected before these controllers are released or a hardware problem. I don't want to spend $2000 and have this problem when I am doing a show which would be an embarrassment for me and countless others who buy Pioneer for the noted reliability, not just for the name. A prompt response would be appreciated'. Pioneer tech support response I received today: 'Thank you for contacting Pioneer Electronics (USA) Inc. Currently there are no service bulletins listed for this model.

There is a firmware available for the unit, but does not list the platters not responding'. I know it takes a while to release a firmware update so hopefully they are working on a fix action. Quote: It would be nice to hear Pioneer say, ' Hey, we know what it is, we got this and it's just a firmware update'. It makes me nervous nothing like that has been stated yet. The store I went said that the Pioneer rep that comes in the store knows about the videos on platter issue and the rep I emailed before said that Pioneer japan knows about the issue but so far no info on any Pioneer site that they are aware of the problem. It's more a he said,she said kind of thing. IMO it's crap!

Quote: You said considerably less. Would love to see the reciept and unit it your hands that you paid considerably less for.

I know what gc and rest paid for units from pioneer so thats tough to believe honestly. I did ask my GC rep. They aren't even selling the units here in New York let alone price matching anything.

They have a demo model but they seem to be holding the rest for.. I will see what they say about checking other stores. Did they charge you tax? The actual cost is $1650 for the SZ I was told. I got a price for $1749 but I sent them 20+ referrals (most of them from these forums) not to mention actual purchases of mine and they were able to discount even further via gift card.

Quote: I'm going off djrhouse comments. He sent Pio Support an email and they didn't even acknowledge a problem existed. To me that's a breakdown in Support. Or Pulse is not conveying to Pioneer DJ what he's reading on this board (which is a very popular board for Pioneer and other Serato hardware partners). Either way it sounds like a cluster f#ck. Nah I hear ya.

Who the F knows what is happening from here. I was just passing on the info that he was posting here recently and is 100% aware of what is going on. I am sure he is being pressured by Pioneer not to confirm too much as I am sure he is also limited to info at this time... Ya know when we need it most LOL. Hi Yes I have the platter problem (touch sensitivity) on left platter.

I've tinkered with it for last hour and I can not get left platter to register a touch if I use 1 finger, however I use that 1 finger!! If I use my 1 thumb it registers. It's bizarre. It's almost as if a finger is too thin for the platter to register (i.e surface area of finger) but a thumb for example or 2 fingers plus is ok.

The right platter has none of these issues. It just works as expected with however many fingers I use. Defo not a happy bunny:-( All this is with the stock factory firmware. I wanted to update firmware to see if it made a difference but I can't for the life of me work out how to get it to update. I'm a technician so not an idiot. Maybe I'm missing something Regards Chris. Quote: Hi, My god I can't for the life of me get the latest firmware update for DdJ-SZ to work on PC (tried both my serato laptops).

Keeps coming up 'DdJ-Sz not connected' I'm still running what it arrived with 1.00. Do u guys know the correct process. I remember with my SX you had to enter utility mode but it ain't working that way. Grrrrr Regards Chris[/quote With unit off, press and hold the 'shift' and 'sync' buttons on the LEFT deck. While holding these buttons, press the power on.You should see lights on one side of master volume meter.Run update. Quote: Hi, Just got mine today. Manufacturing date of February 2014.

Mine has the issue with left platter not always responding too. I scratch left handed so I'm absolutely gutted. You can see on the dial (on the jog wheel) that it's stopped picking up your touch just by turning the ddj on and playing with the jog. I knew mine had the issue before even opening up serato from this Feel a bit sick knowing how much I've spent Hope they acknowledge it and come up with a fix Chris That's the issue I had with the SZ I had. Quote: @ Palti--------->The 'point' is.Nobody is responding to our issues, but thanks for the update. +1 All we get is 'Pioneer is working on it' from a rep.

It is bull sh1t! Pioneer has a price on the SZ that would make you assume you're paying for a top quality controller and then when you get home you just have issues! Piece of crap IMO!!! +1.It all starts with acknowledgement. I would like to hear it for an official rep that a fix is coming or this thing is going back.

I'm not bashing Pioneer.I have the DDJ-SX. +1 Def agree! Let's hold pioneer responsible for the products they put out. This SZ is an embarrassment to their otherwise decent lineup of pro audio equipment. Anyone who owns the SZ don't keep yours if you have the jog wheel sensitivity issue send it back in your 30 day period and swap it for another, or just get your money back.

Most importantly call pioneer with a complaint ticket so we can get this issue resolved! A great deck/controller is when stability meets functionality, then creativity is born. Anotherwords, just because the SZ says Pioneer, does not mean it is great. Great controllers, turntables and mixers are PROVEN by being field tested, and then then are great Controllers.

Just because a shoe says Nike doesn't mean it's a great shoe. A great shoe is one that feels great, looks great, and stands the test of time. No matter where you go with it. Holla back if you feel this. Quote: +1 Def agree! Let's hold pioneer responsible for the products they put out.

This SZ is an embarrassment to their otherwise decent lineup of pro audio equipment. Anyone who owns the SZ don't keep yours if you have the jog wheel sensitivity issue send it back in your 30 day period and swap it for another, or just get your money back. Most importantly call pioneer with a complaint ticket so we can get this issue resolved! A great deck/controller is when stability meets functionality, then creativity is born. Anotherwords, just because the SZ says Pioneer, does not mean it is great. Great controllers, turntables and mixers are PROVEN by being field tested, and then then are great Controllers. Just because a shoe says Nike doesn't mean it's a great shoe.

A great shoe is one that feels great, looks great, and stands the test of time. No matter where you go with it. Holla back if you feel this.

Hi, My SZ is getting picked up by courier tomorrow at no expense to myself and back to shop I bought from. I've instructed them to check the next one they send me out before they send it so it's not got the issue. They reckon it's going to be the next UK batch sometime in April but so be it. The SZ is great other than the issue so I can hold out. I gave them a heads up that they may get more irate people contacting them from this first batch as I can't see how any of them will be any different. I have a good friend sat at home waiting for me to get home tonight so I can sell him my vci380 which would complete my budget to buy the sz. I'm now leaning toward disappointing him and holding off whilst this situation unfolds.

Don't know if I can be arsed messing about with ordering one of the faulty units and then having to send back and waiting around whilst they sort the QC before being able to send me a fully functioning unit. I actually think the fact they haven't got sensitivity adjustment built in could be the downfall of the SZ as this jogwheel tech is effected by moisture according to some well researched points in the posts above. Not having that adjustment whether the unit is working or not working (sorry for those where they have so say non-faulty units) I believe could be problematic down the line if its brought into another environment (eg sweaty club/bar etc) What a shame, on paper this is the dream controller but it seems due to some bright spark one of the most important parts of the controller eg the control surface, you know those large jogs they have been bragging about has a serious design flaw.

After seeing the technics SL on the net recently with a new paint job and a pio label on it I'm beginning to think these guys are starting to put their profits before their QC and their customers. Very disappointing and with this sort of approach will soon lose their fan base.

With the money they have behind them, surely they could afford to put the cherry on the cake and top it off with good caring service, like Apple, Rane and Elliot @ Innofader as shining examples. I personally believe that the issue lies with the firmware, more specifically with the 'auto adjust' part of the jog wheels not working properly (either 1 jog or both). I highly doubt that there is a 'QC' issue with the jog wheels, as they just need to be more responsive. If the jogs were defective then I think they would either work or not work.

Hopefully Pioneer fine tunes them in the next firmware release. My Dealer has told me to hang on to it, and if it does turn out to be a hardware issue, they will replace it for new. I would love to think your right, but if this was the case then surely the problem would not be on everyone's unit? I know different computer set ups eg the gazillion types of brains that can potentially effect stability could have a bearing on this but there was a user above who said he tried it on a couple of laptops and the issue remained.

Also, there's another post above that clearly shows an uneven surface on the top of the jog (gap between the top and the side of the jog changes as you move the platter around) this is clearly a QC issue and wouldn't surprise me if the two issues are related. It's all guess work for me at tis stage and I'm not actually invested in it (yet) but I may be soon if I decide to take the plunge this evening. Quote: I would love to think your right, but if this was the case then surely the problem would not be on everyone's unit? I know different computer set ups eg the gazillion types of brains that can potentially effect stability could have a bearing on this but there was a user above who said he tried it on a couple of laptops and the issue remained. Also, there's another post above that clearly shows an uneven surface on the top of the jog (gap between the top and the side of the jog changes as you move the platter around) this is clearly a QC issue and wouldn't surprise me if the two issues are related.

It's all guess work for me at tis stage and I'm not actually invested in it (yet) but I may be soon if I decide to take the plunge this evening. If we were talking about something that was 'SET' in the firmware then I would agree, but because the setting we are talking about is determined on an 'auto adjust' basis, then this could cause different scenarios based on many different factors. Quote: shadow sad to say you can search the forum and find DJs with problems on all these controllers. Just the nature of it I guess. Thanks Ragman. I'm not favoring either brands (Numark or Pioneer) but I'm just trying to make sure that I get the best value for my money.

I want something that is reliable. Be it Numark or Pioneer.

So far I'm just confused as what to get. If the second unit of the SZ has issues as well, I may or may not get the NS7II.

It's kind of frustrating. On one hand the SZ's platter issue might be fixed by a simple firmware update. If it doesn't then I have a time frame where I can get a refund. On the other hand the NS7II has been out for a while so a person knows what to expect. But if I have an issue after a few months then it's up for a warranty repair and I can't get a refund. It's so hard and I wish I could just keep my Techs.

But I can't keep them because I need to down size my gear and turntable as much as I love them and started DJing on them. I'm afraid I just have to jump on the controller part of DJing. There's only three scenarios here: 1) It's a hardware issue, and everyone at Pioneer is panicking about doing a recall - if this is the case they are managing this incredibly badly. The longer they wait, the worse the PR, and the more expensive the recall. 2) It's a firmware issue, and they are waiting until they have a working beta firmware before announcing a date.

This is I think the more likely situation, but they should probably tell people about it. 3) They're not fully aware of the issue, or it's not as common an issue as this thread suggests. This could well be the case.

All of the happy customers are probably playing with their SZ's instead of complaining about them.:) I think #2 seems likely. How many people have the SZ with no issues at all? Quote: I'm just about to return my SX for an almost identical issue. It's not just the SZ. To be fair, this kind of platter is pretty incredible from a technical perspective and it's amazing it works at all.:) akakak, good point.

But I also wonder if this technology is different from the way the VCI 300 and VCI 380 work? Cause I had the vci300 - and i think there were (very rare) times when the detection would go out, but when it worked, man.it was instantaneous reaction time (the light would turn from blue to red when it detected a touch on the platter).

Curious if the technology is using something different for the pioneer ddj-s series. I'm feeling let down by pioneer's inability to 1 -up that technology.

Quote: I'm sure plenty of SZ owners are hoping its a firmware issue. But you'd think a firmware issue would affect more units. I reckon it's hardware. They can't test every single unit so in production they do a quick check and then pack it and send it. I'm sure you think that it's a hardware issue because you decided to return your SZ. I honestly believe that it's a firmware issue due to the fact that when you put a finger tip on the jog wheel, and it doesn't stop the track, but if you continue to put the rest of you hand on without releasing your finger, then it still does not respond. This means that the jog wheel actually DOES detect the finger tip as a first touch.

But it locks as a 'no response' until the touch is removed and then re-applied. Quote: I'm sure plenty of SZ owners are hoping its a firmware issue. But you'd think a firmware issue would affect more units.

I reckon it's hardware. They can't test every single unit so in production they do a quick check and then pack it and send it. I'm sure you think that it's a hardware issue because you decided to return your SZ. I honestly believe that it's a firmware issue due to the fact that when you put a finger tip on the jog wheel, and it doesn't stop the track, but if you continue to put the rest of you hand on without releasing your finger, then it still does not respond.

This means that the jog wheel actually DOES detect the finger tip as a first touch. But it locks as a 'no response' until the touch is removed and then re-applied. I'm hoping I'm wrong and its just firmware. But there's a possibility that its not.

Have guys you all tried the midi message adjustements. I mean keep trying differnt combos Adjusting the jog dial’s MIDI message sending interval This unit is equipped with a mode for adjusting the jog dial’s MIDI message sending interval. Depending on your computer’s operating system and specifications, the jog dial may not operate properly if the sending interval of MIDI message for JOG dial is too short. In this case, follow the procedure below to adjust the MIDI message sending interval.! From a short MIDI sending interval, increase the interval to a length at which no problems occur.! The default is 4 ms.

Press the [SHIFT] button on the left deck. The MIDI message sending interval setting changes each time the button is pressed. The currently set value is indicated by how the master level indicator is lit. Just got my SZ today. I HAVE NO PLATTER SENSITIVITY ISSUES. I did every test possible to provoke the platters and they stop the track as they should, even with one single finger on the tip.

I am not doubting that there could be a good and bad batch out there, but there is Nothing wrong with this unit. I should note that I have thought about a new theory. It should be noted that I bite my fingernails pretty bad and I literally have no nails.

They never touch the platter even with my finger vertical. This would make sense because I have more surface area on my finger touching the jog wheel. How many of you guys who have had issues also have nails of any decent length. Cut your nails real short and try it again. It could be possible your nail is touching the platter and confusing it. My wife who has short nails (but still longer than hher first get tried it as well and it did not detect her touch on the platter.

Mine worked every time never failed once. I'm saying this because if you have decent nails as a guys when your finger is vertical it won't work. She tried it and it didn't work and I tried it right after her and it worked perfect every time. This cannot be a coincidence. Quote: have guys you all tried the midi message adjustements.

I mean keep trying differnt combos Adjusting the jog dial’s MIDI message sending interval This unit is equipped with a mode for adjusting the jog dial’s MIDI message sending interval. Depending on your computer’s operating system and specifications, the jog dial may not operate properly if the sending interval of MIDI message for JOG dial is too short. In this case, follow the procedure below to adjust the MIDI message sending interval.!

From a short MIDI sending interval, increase the interval to a length at which no problems occur.! The default is 4 ms.

Press the [SHIFT] button on the left deck. The MIDI message sending interval setting changes each time the button is pressed. The currently set value is indicated by how the master level indicator is lit.

@dj-freestyle.Why would the settings differ from one deck to the other from the factory? Quote: Just got my SZ today.

I HAVE NO PLATTER SENSITIVITY ISSUES. I did every test possible to provoke the platters and they stop the track as they should, even with one single finger on the tip. I am not doubting that there could be a good and bad batch out there, but there is Nothing wrong with this unit.

I should note that I have thought about a new theory. It should be noted that I bite my fingernails pretty bad and I literally have no nails. They never touch the platter even with my finger vertical. This would make sense because I have more surface area on my finger touching the jog wheel. How many of you guys who have had issues also have nails of any decent length. Cut your nails real short and try it again. It could be possible your nail is touching the platter and confusing it.

My wife who has short nails (but still longer than hher first get tried it as well and it did not detect her touch on the platter. Mine worked every time never failed once.

I'm saying this because if you have decent nails as a guys when your finger is vertical it won't work. She tried it and it didn't work and I tried it right after her and it worked perfect every time.

This cannot be a coincidence. I have no nails.I sometimes get this issue with 3 fingers on the jog wheel.so, there is a problem.

I can say it does not happen 100% of the time, but it happens entirely to much. I was holding the jog wheel and the track started playing. Thanks for giving us hope!!

Quote: All i have to say is the ns7 mkii has no problem with my 2012 mac book pro i7 4 gigs ram 320 hardrive yae i get a little midi lights flashing on the software oocasionally but no dropouts love the rotating platters it feels great and i m having much fun playing at 1 ms in serato dj i would love for the software to be as stable as ssl but time will make it happen. I have to admit, my NS7II has been great. Only issue is the slight delay when pushing play. Other than that.Great!! My thoughts so far on the SZ now that I messed around with it for 4 hours: 1) The mixer sounds VERY GOOD! (Much better than the Numark NS7 2 mixer. YES I HAVE BOTH) 2) The jogs are huge!

They look and feel great and are very responsive to any way I touch them. 3) The 3 effects knows at the top are not as well thought out as the Numark NS7 2. I say this because they don't light up and it is hard as he'll to see where your know position is at night with the lights off ie the club. 4) The color effects and oscillator sound really good. 5) The LOAD crate knows are rotary and also load the tracks. They both have excessive play and feel really cheap, like I better be careful with them or else.

6) The build quality of the NS7 2 is far superior to the SZ. If you own both than you know what I mean.

HOWEVER, the sound quality from the SZ with the Wolfson DAC sounds Night and day better than the Numark NS7 2 and I will be selling mine because of that difference. 7) Scratching on the SZ is far superior to the Sx. The SX was terrible to scratch on with awful latency and mediocre sound quality. It was never made to scratch well.

HOWEVER the SZ Is the most capable non moving decks that are very pleasant to scratch on. They are very responsive and sound great with built in mixer. I come from moving platters and it is not all that different.

Within a few minutes I was scratching just as well as on my NS7 2. 8) The four blue LEDs around the jog are a great feature. They blink when your track is ending and it's easy to see so you don't run out of track when your at a gig. More to follow.

I still have to test several other features. I have the following two issues so far with my SZ if anyone who has one can help: 1) I downloaded the latest firmware from pioneer for the SZ and when I try to open the file with the SZ plugged into my Macbook pro, it says 'Error controller not Connected' and it won't update to the latest firmware. I have tried turning the deck on and off and rebooting my computer and it didn't change. There has to be a way to make it find the deck this makes no sense. 2) Ever since I tried my SZ with Serato DJ 1.6 with factory firmware my Master VU meter in the software is completely unresponsive even with it turned all the way up.

It does not effect the volume of mixer at all. How can this be?? Works fine for the NS7 2. Quote: I have the following two issues so far with my SZ if anyone who has one can help: 1) I downloaded the latest firmware from pioneer for the SZ and when I try to open the file with the SZ plugged into my Macbook pro, it says 'Error controller not Connected' and it won't update to the latest firmware. I have tried turning the deck on and off and rebooting my computer and it didn't change.

There has to be a way to make it find the deck this makes no sense.. You need to boot the SZ in update mode. Hold down Shift + Sync buttons, turn on unit then activate the file. Quote: Just popping back in to let you know that Pioneer is still looking into the reports of issues and comments regarding the performance of the jogs. Hopefully they can provide more information soon.

For those wondering when they will be available in their area, please contact your local dealer as they should have their first shipment last week, this week or next. Thanks Pulse! This is not in anyway directed to you Pulse. I know you are just doing your job and I hope I don't personally offend you. But I can't believe Pioneer is just looking into reports of the issues. I mean really?!

Come on Pioneer what gives? I'd expect more than just 'looking into reports of the issues' by now. At least bring the jog wheel sensitivity adjust with another firmware or something. Quote: I know i'm being anal but do you guys notice the SZ jogs scuff up easily? I wiped it down, you can see it under direct light I'm planning on using a black vinyl wrap (skin) over my jog wheels. It sucks having to cut circles but I really didn't like the color choice of silver. And the jog wheels look like fingerprint magnets.

I'm hoping it doesn't affect the sensitivity covering the jogwheels. I know the sx didn't have issued with skins applied on the jogwheels. Saintsimon, you gave me an idea. Guys look at the video I uploaded to youtube. Pulse, please take a look.Thanks. Quote: When we say 'so many people' are we taking this out of context?

There's only 52 posts in this thread, of which most are Freestyle or Kross-ddj. I don't even *have* an SZ. I'd be interested to know how widespread this issue really is, rather than the biased opinion of a small amount of people.:) @ akakak.' Biased Opinion'??? The issue is factual. As you stated, you do not have an SZ.

If there are 5 people in this forum complaining about the same issue.It's a problem! For the 5 that are complaining, there are 5 more who have the same problem and have not said a word. If you are the one with the defective unit, why would it matter to you how many times the issue has been replicated? Yes, we have the right to take it back, but obviously we like the unit and we just want to know if there is a quick fix for the problem.

ALWAYS have to have the first on on the block!! This is a rule!! I will be receiving it in 2-3 days maybe sooner. I am confident at this point I will have no issues. Time & time again I have seen post after post explaining issue after issue with the CDJ-2000Nexus's (mostly at the pi forums), DDJ-SX or SDJ itself and I have yet to share any of the issues.

I am not saying these issues were not real to some but I just could not duplicate most of them. Some of them.. Yes but I later found myself saying 'WHY THE F would anyone want to do this during performances?' It also does not help that I have been known to be quite adaptable and sometimes ride right over an issue without even knowing it was there.

The SX's platters work fine for me even on the close-to-lowest setting. I mean no offense by this but the names on the forum that I have dealt with and do know are all giving the green light. (With the exception of Shadow who seems to have the right outlook on this as per usual anyways) Time will tell BUT as always I will keep it fair & honest. IF I have even a hint of this issue I will be the first t admit I was wrong. I am willing to bet this won't be the case though.

If it is a refund will be a quick phone call away as I don't really 'need' this thing anyway LOL. I am sure it will be amazing but replacing my current main rigs is not likely.

The SX was amazing but didn't even come close to it. The SZ offers a lot more but time will tell. I will say one thing though. The color coded cue points strangely enough is the feature I am excited for most.

If there were a DDJ-SP1 MKII with color coded cue points I would not be all that unhappy lol. I I feel the same way. I love the gear I have and research enough to make sure I will have use prior to purchase. I also do not believe in selling my gear and rarely do so. IF I do it is because I just have no use for it or it just sucks that bad.

For instance I: Purchasing my Rane64 made my Rane62 useless (to me) = Upgrade - Sold the 62 to a friend only because I felt it was better than having it sit in box in storage. Purchasing my 900SRT made my 900Nexus useless = Upgrade - I didn't need the money so I traded for a Urei 1620 rotary mixer. Purchasing my DDJ-SZ does NOT make my SX useless IMO so I will keep both. All to often you hear of so many people selling this for that with DJ gear.

These are usually the same people that live their life this way (eg sell 5 video games for 1 new one) but they don't realize just how much they are losing. I am not saying everyone should be hoarders but people sould smarten up and try to reach the same secondhand customer base that the retailer buying from them is reaching (eg ebay) to get the most money for their stuff.

Sorry for the rant just seems like common sense to me. If you need to sell your current hardware for a new piece of hardware you should probably re-assess whether this is the right move for you.

You may be left with nothing to use if you are relying on a single piece of hardware and it doesn't work out. Additionally having a few backups is never a bad idea anyways. Quote: ^^^^ Bingo!!

I I feel the same way. I love the gear I have and research enough to make sure I will have use prior to purchase. I also do not believe in selling my gear and rarely do so. IF I do it is because I just have no use for it or it just sucks that bad. For instance I: Purchasing my Rane64 made my Rane62 useless (to me) = Upgrade - Sold the 62 to a friend only because I felt it was better than having it sit in box in storage. Purchasing my 900SRT made my 900Nexus useless = Upgrade - I didn't need the money so I traded for a Urei 1620 rotary mixer. Purchasing my DDJ-SZ does NOT make my SX useless IMO so I will keep both.

All to often you hear of so many people selling this for that with DJ gear. These are usually the same people that live their life this way (eg sell 5 video games for 1 new one) but they don't realize just how much they are losing. I am not saying everyone should be hoarders but people sould smarten up and try to reach the same secondhand customer base that the retailer buying from them is reaching (eg ebay) to get the most money for their stuff.

Sorry for the rant just seems like common sense to me. If you need to sell your current hardware for a new piece of hardware you should probably re-assess whether this is the right move for you. You may be left with nothing to use if you are relying on a single piece of hardware and it doesn't work out. Additionally having a few backups is never a bad idea anyways.

+1 I still have the Stanton 'Da Scratch', (only because no one wants it) Still have CDJ 850's Still have ddj-SX Sold NS7 after buying NS7 II Still have NS7 II Now owner of DDJ-SZ( will keep when I get one that works properly) I still use all of them (except Stanton) at some point or the other. I should be getting my SZ tomorrow. Hopefully I will have no issues. I'm not a big fan of selling gear either.

I have the reloop rp8000's but I still have my 1200mk2's and mk5's. I have the SZ coming hopefully tomorrow but I still have the white SX and the black SX. I still have the white NS6. I would have still had the NS7 had it not died. I have a Rane 64 but still have my 57sl. I still have a pair of CDJ 800's. I do need to get rid of some of this stuff though.

Looking at this list, I have tooooooo much gear. Quote: I should be getting my SZ tomorrow. Hopefully I will have no issues. I'm not a big fan of selling gear either. I have the reloop rp8000's but I still have my 1200mk2's and mk5's. +1 I have the SZ coming hopefully tomorrow but I still have the white SX and the black SX. I still have the white NS6.

I would have still had the NS7 had it not died. I have a Rane 64 but still have my 57sl. I still have a pair of CDJ 800's. I do need to get rid of some of this stuff though. Looking at this list, I have tooooooo much gear. Quote: The SZ is supposed to respond to touch. If one deck does it, so should the other deck.

+1000 A product with any issues should be returned especially the SZ with it's big price tag. There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while. I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ. Like I've said before, the SZ DOES detect the finger tip but does not respond. This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all.

So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response. Wake me up when they release the new firmware zzzzzzzz:).

Sorry but for £1,749 to have an issue with the platter I see that like a car with a dodgy steering wheel. Yes I know there's no danger to life but in terms of the platter it is one of the primary parts of the kit. You 'control' the audio with the platter and pio 'seem' to have not got it right. It's a controller that seems to have issues with the control.

I know there's only a few people on here with this issue but there's only a few gone to market to date. Maybe there's lots of others who have not looked and found this thread to report on it. Time will tell I guess but I'm surprised pio isn't all over this like a rash. Quote: I agree but almost every complex dj product put out has issues. Think about it and one that connects to a computer of witch there are hundreds of different types and with touch tech there is humidity issues and evverybody touch is different. Kind of amazing not more issues to be honest. But like I said the platters are one of the main parts of a controller.

Wouldn't have been worried if the LEDs on the controller has issues or any other issue. But for me the platters are very important. It's enough to annoy me, but that's just me.

Quote: The SZ is supposed to respond to touch. If one deck does it, so should the other deck.

+1000 A product with any issues should be returned especially the SZ with it's big price tag. There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while. I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ.

Like I've said before, the SZ DOES detect the finger tip but does not respond. This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all. So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response. Wake me up when they release the new firmware zzzzzzzz:) I understand your problem, but there 'IS' an issue. It appears that different people have the same issue with different levels of severity. If I have three fingers on the platter or if in play mode and I am holding the platter and it stops or doesn't register my touch.That's a problem. From a logical point of view, IF it is the same technology as the DDJ-SX, these things should not happen.

Quote: The SZ is supposed to respond to touch. If one deck does it, so should the other deck.

+1000 A product with any issues should be returned especially the SZ with it's big price tag. There are bound to be bugs to start with, if anyone wanted something that was 100% reliable then maybe they should have waited a while. I still have my SZ, had it almost month and use it nearly everyday, I'm quite confident that a firmware fix is on the way, if it was a hardware issue then I doubt they would be still shipping the SZ. Like I've said before, the SZ DOES detect the finger tip but does not respond.

This is proven by putting a tip on (no response) then using you other hand on the other side of jog to which you would normally get a response, but because you finger tip is keeping the status locked at 'not enough coverage to respond' then putting the hand on makes no difference at all. So if you look at it from a logical point of view, there is no problem with the SZ detecting, but the problem lies with the response. Wake me up when they release the new firmware zzzzzzzz:) I understand your problem, but there 'IS' an issue.

It appears that different people have the same issue with different levels of severity. If I have three fingers on the platter or if in play mode and I am holding the platter and it stops or doesn't register my touch.That's a problem. From a logical point of view, IF it is the same technology as the DDJ-SX, these things should not happen. I know there will be bugs, but is it to much to ask for the jog wheels to work properly? Quote: @ Kross.you started this thread.I thank you for that.

Are you now stating that it is not a problem for you? What changed on your end? Your qoute: 'It seems also that the jog wheels only detects the initial touch and once the jog wheel starts moving then no matter how much more of you hand you put on it does not respond until you remove you hand and put it back on' I said there is no problem with the jog wheel 'detecting', but the problem lies with the SZ's response to the 1 finger, because if it did not 'detect' the finger tip, then it would have responded if you put your hand on the other side (with the finger still in contact).

At no point did I say that this is NOT a problem to ME, I'm trying to say that I am more swayed towards a firmware issue rather than a hardware issue. Of course it's a problem that needs fixing, and I love the SZ that much that I'm prepared to wait for a fix. Quote: It would be nice if Pioneer let us know what the problem is so we can make a decision on what to do next. They must know, by now, there's a problem and there should clearly be a diagnosis also. This is not some obscure button that hardly gets used, this is the freakin' platter lol! Yeah it's a worry when Pulse said that 'Pioneer is looking into the issue'.

You'd think by now Pioneer would bring out a statement acknowledging the platter issue and reassure customers that new firmware is being worked on to fix the issue. Btw only two things upset me but I'm not gonna hold it against pioneer since these can be easily forgiven. The controller is a bit more plasticky and Knobs are bit more wobbly than I expected. It still feels like a lightweight unit (i mean build/durability wise).

I'm okay with this. 2nd issue that was a bit alarming.The jogwheel surfaces DO have a bit of seperation! It's almost like the silver surface of the jog wheel is like a sticker. There is a small part that has a 'lift' like that Japanese YouTube video showed.

This is also not detrimental.i bought this unit to get better at DJing, not for pristine flawlessness. Quote.i bought this unit to get better at DJing, not for pristine flawlessness. Well if you're not worried about spending that much money on a DJ gear, then it's okay. I'm a bit pedantic though. Just an example how pedantic I am.

When the HTC One came out HTC boasted about 'Zero Gap Technology' with their handset. They were around at the time between $600 to $800 out of contract (outright price). I returned 2 handsets because there were gaps. I simply argued with the store manager that it's a manufacturing defect. I pointed out that the display model had no gaps. So I told him it was unacceptable.

He ended up finding one with no gaps and I left the shop with the handset with no manufacturing defect. Now with the SZ I'm paying around $2200AUD. If it has defects with the platter and I can see that it will affect my performance. I'm sending the sucker back and get a refund. Even when I get the 2nd SZ I ordered if that has defects, I'm going to back and get a refund and most probably will wait until Pioneer sorts out this issue before I even buy another SZ.

I can respect that point of view Shadow. I definitely do have the tendency to feel that way. $2200 AUD is $2200 AUD no matter how many ways you look at it. So I know it's one of those things - you want to hold the manufacturer to their word.

I just feel like for me - I think I'll be spinning my wheels just getting no where - if I can't accept a few flaws here and there. I don't know though - my unit appears to be working fine with exception to the one finger touch - the sensitivity issue could be more serious on your guy's units and I just probably am not realizing how bad it is. I just literally spent less than 10 minutes on the unit so I'm still figuring out what (if any) flaws exist with this. BTW - I just found out something very important I don't think anyone else brought up.

I'm glad in that way I'm taking part as in the first wave of these units. It's part of my good nature to help and be informative (in that way, I AM the Pioneer, not them!

I don't know if what I stumbled on is a big deal but I'm gonna upload a ten minute video to show you guys what my observations are on the jog wheel. BTW - I'm from Southern California. Bought the unit from AGI Pro DJ for $2k (I know, I know, I could've got it cheaper blah blah, but I don't care, I sold all my other crappy gear and this unit cost me $0 after recooping costs from old gear (old mp3 controllers/mixers/crappy numark CDJs etc). Uploading video in a few. Quote: I just feel like for me - I think I'll be spinning my wheels just getting no where - if I can't accept a few flaws here and there. I don't know though - my unit appears to be working fine with exception to the one finger touch - the sensitivity issue could be more serious on your guy's units and I just probably am not realizing how bad it is.

I just literally spent less than 10 minutes on the unit so I'm still figuring out what (if any) flaws exist with this. No doubt you are one of the lucky ones that have a good SZ. If my SZ was the same as yours then I would be happy with it. But my left deck just have serious sensitivity issues and had no choice but to return it. I didn't trust the shop, they might just stuff me around and send it away for repairs instead of replacing it.

So I just told the manager I want a refund. If you work in nightclubs and scratch this will 100% make you look stupid a couple of times a night!! If you don't need to scratch then i can see how it wouldn't worry you, but its a numbers game, i literally drop every tune in scratching rather than pressing the play button and if you do that enough, a few times a night it is gonna make you miss your drop or mixing point!! For me personally it is not fit for purpose, so i am and gonna ring the supplier tomorrow and try and get it swapped out, I personally think this is a hardware issue, because if some are okay and some not but the software is the same and the firmware is the same, the only other thing it can be is hardware!!

Thats why i'm not gonna wait and see, its getting returned!! Quote: If you work in nightclubs and scratch this will 100% make you look stupid a couple of times a night!! If you don't need to scratch then i can see how it wouldn't worry you, but its a numbers game, i literally drop every tune in scratching rather than pressing the play button and if you do that enough, a few times a night it is gonna make you miss your drop or mixing point!! For me personally it is not fit for purpose, so i am and gonna ring the supplier tomorrow and try and get it swapped out, I personally think this is a hardware issue, because if some are okay and some not but the software is the same and the firmware is the same, the only other thing it can be is hardware!! Thats why i'm not gonna wait and see, its getting returned!! Quote: Video is ready!

It's 10 minutes long - the part I really wanted to drive home - happens around the 5 min. Mark but please feel free to watch all the way thru.

Let me know your guys' thoughts on this. Second video coming up shortly (same thing just with music this time). Very interesting find.

Mine was just weird. I didn't have any part of my body on the SZ when I did the video besides my fingers but the right deck sensed the tips of my fingers. It was definitely more sensitive than the left. Nope, no protective sheet/film except for the thin white foamy sheet that covers the unit.

In fact - I was sorely disappointing by how little came with the unit. It's like Pioneer was trying to really cut costs with EVERY part of this unit - it really is about the bottom dollar. I sound like a bitter resentful consumer, but I'd like to feel like I was wine'd and dine'd before I get **** up the ass $2k.

I'm playing - the unit is really worth it though. I could care less for stickers n shit, but hey - this is my first pioneer product.

I don't think it really sells me to stay with them if Technics, Vestax, Allen and Health,.man almost every company, does their job of making you feel like you joined their fan club when you buy their gear. Quote: because the jog wheels work fine when I touch my PC tower with the other hand also??

Which is to be expected, touching your pc can be the same as touching your ddjsz in the electical world when it come to grounding. So what I am saying is that my SZ is grounded, so if we touch the SZ or PC tower then by grounding 'ourselves' this is making it more responsive. So I still believe that a firmware update so we can adjust the sensitivity is what is needed. I'm just not sure how it's a 'grounding' issue with the SZ? Surely this is showing that the jogs are not defective??

The SX probably had this same issue but because we could adjust them up slightly to eliminate this slight under sensitivity. Then it was ok. Can someone please explain this 'grounding issue' and how this makes the SZ jogs a little less sensitive?? The only thing we need is for the jog sensitivity to be adjustable. For everyone who's jog wheels are fine, then the setting it's currently at must be spot on for your power supply, environment, etc. If I ground myself when touching the jog then it makes them a little bit more responsive. But I can't see how this is a 'grounding issue'??

This is just my point of view as I'm no expert. It all boils down to the fact that there are various different things that can effect the sensitivity of the jog wheels so each user needs to be able to tweak this setting to their own preference.

Unless someone know how the jogs actually work and that I'm missing something? Pioneer has released this official statement, which I'm posting here and will make a new thread and get the Serato team to sticky it for a bit. ------------- Dear valued Pioneer customers, We received reports from some of DDJ-SZ users regarding the Jog platter sensitivity issue.

To those who reported this issue, we sincerely thank you for taking your precious time to provide us with the information. Our engineers have been, and are still, investigating possible causes of this issue. However, it would take some more time to precisely evaluate and analyze the investigation results. We will provide you with any updates on the status of this issue by mid April at the latest. We sincerely appreciate your kind patience and understanding.

Sincerely, Pioneer DJ. Quote: Pioneer has released this official statement, which I'm posting here and will make a new thread and get the Serato team to sticky it for a bit. ------------- Dear valued Pioneer customers, We received reports from some of DDJ-SZ users regarding the Jog platter sensitivity issue. To those who reported this issue, we sincerely thank you for taking your precious time to provide us with the information. Our engineers have been, and are still, investigating possible causes of this issue. However, it would take some more time to precisely evaluate and analyze the investigation results. We will provide you with any updates on the status of this issue by mid April at the latest.

We sincerely appreciate your kind patience and understanding. Sincerely, Pioneer DJ Ahh thanks Pulse!! Now that's more like it. At least they finally made a statement about the issue. Pulse, I hope the videos I posted are of some use.

Please let us know if having a body part on the unit can help with understanding the behavior of the jogwheels / or perhaps finding a work around in increasing detecting on the jogwheel can help with the review/investigation on Pioneer's Quality Control team. Thanks for checking with us.

Here are the links to videos again for your convenience. Video 1 - Video 2 - Let us know if you have any specific questions on our settings (i.e. Manufacture date, location, etc.). I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch.

Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.) If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message. Quote: Even with I'm working I'm pulling for everybody else. Helps us all in big picture just hope it doesn't fix rest and screw mine up. That would suck lol hey dj-freestyle, since your unit is working without issues - wanted to see how consistent your unit is compared to mine.

When you lightly tap the jog wheel with one finger (without any other body part touching the unit) do you get a touch response from the unit? Or does it not register? If you see halfway through the 1st video i posted - you'll see what i mean from a 1 finger tapping (pushing a doorbell) versus. Compared to a 1 finger pressing (like getting a finger print).

Quote: I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.) If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message.

All I can say is a BIG THANK YOU Pulse! I'm glad to hear that the engineers are watching this thread as well. Quote: So for those of you with the issue does it work when you have one hand on the cross fader (or maybe touching the metal area under cross fader) while scratching the jog wheel? Because normally when scratching you'll have one hand on the cross fader anyway. But even if this works it would be nice to have sensitivity adjustment added. When I had mine it probably worked. But since my other hand was not touching the metal part of the SZ all the time it would've been inconsistent.

Which creates problems for me because I normally drop a new track using the jog wheel or platter whatever you want to call it. Quote: I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch. Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.) If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message. Thanks Pulse.

All we need is communication;). Quote: So for those of you with the issue does it work when you have one hand on the cross fader (or maybe touching the metal area under cross fader) while scratching the jog wheel? Because normally when scratching you'll have one hand on the cross fader anyway. But even if this works it would be nice to have sensitivity adjustment added.

If I have my fingers on the crossfader (scratching) then there's not enough of my body touching the SZ to make a difference, but I definitely does make a difference when grounding yourself when touching the jogs. It makes it more responsive but its still not 100%.

I think that the only thing this proves is that there are a lot of different factors that determine how sensitive the jogs are. Quote: I can't spend as much time reading every post as I'd like or as is clearly needed, but the engineers are watching key threads, this one included, and I'm certain they've seen many of the videos. Information like the manufacture date is not necessary - especially since most of you have the first production batch.

Videos help as it's easier to cross the language barrier by being able to see what you're experiencing, although that being said, if you are able to describe what's actually happening, it does help. (Not pointing to any specific video in this particular thread, but I've viewed hundreds of videos over the years where the DJ doesn't say what he's doing or what the problem is and I have to try and guess.) If there are any updates to this issue, we'll be sure to post here and at Pioneer. Again, thanks for your patience and if there's anything else you need in quick response, don't hesitate to send me a direct message. I'm sorry to sound like a jerk. The platter don't work! When someone touches the platter, it does not respond to the gesture like it's supposed to.

Image you're using your macbook pro and your gesture a mouse click by tapping the mousepad? Instead of responding with a command (opening link, exe, etc) it does nothing.

Same thing here. I could go on, but I feel everyone on here and on youtube have made it clear what the issue is in a very articulate way. I just don't understand what more you or pioneer need to move forward with a fix. Quote: Can someone please explain this 'grounding issue' and how this makes the SZ jogs a little less sensitive?? The only thing we need is for the jog sensitivity to be adjustable. For everyone who's jog wheels are fine, then the setting it's currently at must be spot on for your power supply, environment, etc.

If I ground myself when touching the jog then it makes them a little bit more responsive. But I can't see how this is a 'grounding issue'?? This is just my point of view as I'm no expert.

It all boils down to the fact that there are various different things that can effect the sensitivity of the jog wheels so each user needs to be able to tweak this setting to their own preference. Unless someone know how the jogs actually work and that I'm missing something? I had a brief chance to turn the unit on and hook up my MBP.

Had play time of about 5 minutes and YES! There is a problem. There are NO gaps in my platters and it's something I could probably work around and get used to but the fingertip thing is REAL. If you don't catch the platter in the RIGHT way, YOU SHORT!

I will have more of a chance to play with it more tomorrow but the issue is apparent. Laying your finger pad down on the platter (like normal) produces what one would expect (Stopped Platter) but if you don't get enough of your finger pad on the platter at once, the thing just won't stop. If you are trying to be quick, this WILL be a problem!

If you are careful, it's no issue but for URBAN DJ's. IT'S A PROBLEM!

More to come tomorrow after further testing. Quote: Everyone's getting pissy mood. I had to get some laugh out of you all. Im sure they will fix the touch issue. Im happy with mine specially with the air horns!! Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh.

As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see 'being pissy' as a slight overreaction. However, if it's something that you have to use.A LOT, then it's an issue. This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to 'throw around' on defective gear, more power to you.

But many of us don't. In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh? I'm not.I'm concerned for my fellow DJs. Quote: Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh. As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see 'being pissy' as a slight overreaction.

However, if it's something that you have to use. Nokia C6 01 Themes Free Download Zedge. A LOT, then it's an issue. This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to 'throw around' on defective gear, more power to you. But many of us don't.

In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh?

I'm not.I'm concerned for my fellow DJs. +10,000 Couldn't have said any better myself. I understand your statement, but if a person knew that the SZ they bought was from a first batch, they should know well ahead of any issues could, and has arise. They should have waited. I was prepared, every piece of gear I have purchase were from first batches. Some had issues and were fixed.

And you said it yourself, If someone sold their only gear to get a new gear and has a gig right away, isn't that careless? I have done it, Purchased a gear the same day and used it that night. BUT I had a backup, I was prepared. I've been in Serato forum long enough that I have seen all the new gear, issues, fixes, and I am now well accustomed to its viscous life cycle. Any issues doesn't bother me as much anymore knowing that someone will try to fix it. If there is no fix, then sell it!

I like to give companies a chance. Oh and I have a $200 DDJSB and there is no issue:).

Quote: Everyone's getting pissy mood. I had to get some laugh out of you all.

Im sure they will fix the touch issue. Im happy with mine specially with the air horns!! Most people who buy something expensive, just to find out that it doesn't work, they cannot use it and there's not immediate fix is hardly something to laugh. As I've stated before, if it was some obscure knob that doesn't get a lot of use, then I could see 'being pissy' as a slight overreaction. However, if it's something that you have to use.A LOT, then it's an issue.

This is something you may expect from a $200.00 controller, not a $2000.00. If you have the money to 'throw around' on defective gear, more power to you. But many of us don't. In addition, many may be buying this controller after selling one and may have a gig and no choice but to use their defective piece or borrow one. Is one's predicament something really to laugh?

I'm not.I'm concerned for my fellow DJs. Agreed but to a point. ANYONE who puts themselves in that spot kinda had it coming. Not having a backup for my backup is not a practice I would condone. I fully agree with you that after spending a pretty penny the consumer SHOULD fully expect it to work as intended. That being said the road leading to your new hardware of choice should not involve sacrificing ANY gear you depend on every day. IF purchasing something new means selling something you are currently using regularly it pretty much defines 'out of your budget'.

I am truly not trying to be mean I just see way too much potential for things to go wrong and way too much room for error thus have no choice but to feel this pain is self inflicted. I see your point guys. I'm always big into backup plans. And I'm not in that situation where I have nothing to use especially now I have returned my SZ.

But it is careless of any company not have a better customer support. At least either get the thing fixed straight away or give them a replacement.

I'm pretty sure that people won't care if Pioneer replaced their SZ with an opened box model that is working properly with the same warranty. Besides it won't do them any favors if they keep releasing products with defects and 'will fix it later with a new firmware' attitude.

It just ruins their reputation just a little bit. And that little bit can run into millions. ^^ Agree 100%. The first step to fixing a problem is admitting there is a problem to fix. Thyey have not even properly completed this step yet. The good news is I ma not having these issues.

I CAN reproduce the issue my using the tip of my finger at an almost 90 degree angle BUT this is NOT a normal position for me to be utilizing thus does not affect me in any way. Don't get me wrong it still worries me as if it is this way now (with keeping the fact that touch responsiveness seems to deteriorate over time in mind) I wonder if it will get worse at a later date. Hey guys I got my unit tonight (shipped from from Illinois) and I have this issue on both jog wheels. I noticed that when I use the tip of my finger the jog wheel is detecting it, but not in vinyl mode, instead it is reacting as if I were touching the outside of the jog wheel. Can you guys confirm the same? So please recreate the tip of finger issue and instead of lifting your finger back up, turn the platter and you should notice that it's behaving as though you're touching the outside part instead of the top of the jog wheel (it helps to have a song loaded to hear the effect). It's a pretty strange bug but should be fixable I think since the unit is detecting the touch but just seems to think it's coming from the outer edge instead of the top of the platter.

I just hope it's just a firmware fix and not hardware because I don't want to send it back. Quote: Hey guys I got my unit tonight (shipped from from Illinois) and I have this issue on both jog wheels. I noticed that when I use the tip of my finger the jog wheel is detecting it, but not in vinyl mode, instead it is reacting as if I were touching the outside of the jog wheel.

Can you guys confirm the same? So please recreate the tip of finger issue and instead of lifting your finger back up, turn the platter and you should notice that it's behaving as though you're touching the outside part instead of the top of the jog wheel (it helps to have a song loaded to hear the effect). It's a pretty strange bug but should be fixable I think since the unit is detecting the touch but just seems to think it's coming from the outer edge instead of the top of the platter. I just hope it's just a firmware fix and not hardware because I don't want to send it back. I can confirm that is wa.